Scope of Work Policy

Last updated: 27 Jul 2023

Our Services and Terms of Agreement

At Cozyartz Media Group, we aim to provide full transparency about our services and the terms that govern our work. We find that a well-informed client relationship is the key to successful projects.

1. Scope of Work

Before we commence work, we will have an in-depth consultation to define the exact parameters of the project. We'll discuss your needs and expectations, from web design, development, and integration to setting up email accounts and more. These details will be documented in our agreement, providing a clear roadmap for both parties.

2. Payment Terms

We offer flexible payment structures based on the project's requirements. Whether that be per-project pricing or hourly rates, we ensure our pricing model is clear and agreed upon before any work begins. Additional costs that arise from additional requests outside the agreed scope will be discussed and agreed upon in advance.

3. Ownership and Control - Web Development

In the realm of web development, ownership is a vital consideration. Unless specifically agreed upon at the beginning of the project, Cozyartz Media Group retains ownership and control of all digital assets we create, including websites, graphics, code, multimedia content, and more. If clients desire to retain ownership of these web assets, this must be explicitly defined in our agreement before work starts. Upon project completion, we ensure a smooth transition of control where applicable, while complying with all relevant regulations, such as ICANN's rules for domain transfers.

3a. Ownership and Control - Instructional Design

Instructional design projects often involve the creation of unique educational materials, course outlines, and learning resources. As with our web development projects, unless it is specifically agreed upon at the beginning, Cozyartz Media Group holds the ownership and control of these resources.

Clients wishing to retain ownership of instructional design materials must specify this before work begins. At the end of the project, the transition of ownership will be handled in accordance with relevant copyright laws and industry practices.

4. Third-Party Services

To enhance your website's functionality, we may suggest incorporating third-party services. All third-party accounts will be set up in the client's name unless otherwise agreed. Costs or subscription fees for these services will be handled separately from our project charges.

5. Technical Support and Maintenance

At Cozyartz Media Group, we believe in nurturing long-term relationships with our clients. Part of this commitment includes providing continued technical support and maintenance services. The scope and duration of these services are carefully outlined at the start of each project and are directly related to the original project's size and complexity.

Our technical support can include everything from minor tweaks to major overhauls, all designed to ensure that your digital assets continue to function optimally and meet your evolving business needs.

Please note that any ongoing support and maintenance requested beyond the originally agreed scope of work may incur additional costs. We believe in complete transparency and will communicate these potential expenses clearly in our initial agreement. This approach allows our clients to make informed decisions about their digital assets' ongoing care and maintenance.

We pride ourselves on our responsiveness and dedication to our clients' success. Rest assured, we will always be available for any assistance you may need. However, it is important to remember that like any other professional service, our time and expertise have value, and prolonged support could constitute a separate service agreement.

6. Changes and Revisions

We value your vision and understand that changes may occur during the project development. Therefore, we're flexible in making adjustments and revisions as needed. However, it's important to note that substantial changes may affect the project's timeline and costs, which we will discuss openly.

7. Software as a Service (SaaS)

Cozyartz Media Group understands the power of effective software tools. Therefore, we offer Software as a Service (SaaS) solutions to optimize your business operations. These can include Customer Relationship Management tools, Project Management tools, or any other specialized software.

Remember, the use of these SaaS tools might require subscriptions. We can assist in setting these up for you but the costs associated with these tools are separate from our service charges and will be borne by the client. We will always discuss and gain approval for the use of such services upfront, ensuring transparency and consent.

8. Contractual Agreements

All the services we provide at Cozyartz Media Group are governed by a contractual agreement between us and our clients. This contract details the scope of the work, costs, timelines, and any other significant project details. This agreement is put in place to safeguard the interests of both parties involved.

It is essential for our clients to carefully review and understand the terms outlined in this agreement before work commences. We are always available to clarify any aspects of our agreement and encourage open communication to ensure both parties have a clear understanding of the project requirements, expectations, and the services we provide.

Each project's specifics, like the ownership of digital assets, ongoing support, and use of SaaS tools, are outlined in these contracts. Any changes to the initially agreed project scope or additional services required will be discussed, agreed upon, and may result in revisions to the original contract or the creation of a new one.

We pride ourselves on being transparent and fair in all our business relationships. We are committed to delivering first-class services that foster growth and success for your business while maintaining a mutually respectful and professional relationship.

By choosing Cozyartz Media Group, you're partnering with a team dedicated to transparency, quality, and your success. We're here to answer any questions or clarify any points about our services and terms.